There needs to be a law that requires a physical copy of anything offered digitally. This law does nothing. People don’t read the terms as it is adding this won’t encourage anyone since it’ll be smothered into a bunch if legal nonsense the average person won’t even understand.
No you’re not. You’re allowed to hope for something and be let down it’s on them to do better especially since they can and have the resources to do so but choose not to.