If you’re thinking of sending back a disappointing gift you just received over the holidays, the return may bring even more disappointment.

Americans have grown accustomed to free returns, but a growing number of retailers are charging fees as returns squeeze retailers’ bottom lines.

Macy’s, Abercrombie, J. Crew, H&M and other companies have all added shipping fees for mail-in returns.

And it’s not just the big mall brands, either. Eighty-one precent of merchants are now charging a fee for at least some methods of returns, according to Happy Returns, a logistics company that specializes in returns.

  • themeatbridge@lemmy.world
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    10 months ago

    That is what they want. Offer free returns in store, and people will go to their physical locations and also buy something else.

    • HootinNHollerin@slrpnk.net
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      10 months ago

      That’s what kohl’s does in taking Amazon returns. They even give you a $5 store credit to sweeten the allure on your walk from the back of the store