Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.
Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.
This is a fucking trap. Monthly subcription is a bait to force you into monthly but commit annuall subcription. And you got to pay the fine if you cancel.
So, it is basicly lock in unaware user.
I wonder what if a user use adobe for 13 months and cancel ? Do they have to pay the fine too ? Got to cancel the percision moment to avoid fine ?
I hate Adobe as much as anyone but they make it pretty damn clear that it’s a 12 month commitment and you obviously get a cheaper price for that.
Of course they want to discourage people from committing to 12 months and then cancelling after 6 months. So you have to pay a fine of half of what you committed too.
A normal rental company would be equally pissed if you promised that you were gonna pay them for 12 months and instead cancelled after 6.
If people can’t be bothered to read what they are buying or any of the multiple warnings, then imo that’s their fault. It’s not like they bury this in their TOS or something, it’s prominent on and before the checkout page.
If you get a $5/ month discount on a $30lmonth plan and decide to cancel after 6 months, you shouldn’t be fined $150 for the remaining 6 months.
You should be fined $30 for the $5/month you saved on the 6 months you already used. They would try and charge you for the rest of the term instead while removing your ability to use the product for that time, making it pointless to cancel.
By my calculation it’s actually cheaper to go with the annual plan (creative cloud all apps) and cancel after 6 months and pay the fine than it is to just go with the monthly plan. (The discount is 30 USD per month)
So I consider that to be reasonable.