As a fellow bureaucrat, I absolutely understood his frustration. Why go through the entire process of switching insurance, risking missed coverage days, and other bs, when you could just call and have a person look at the generated evaluation numbers to fix things? He wasn’t mad at me; just had his professional bride bruised when he found out that I was getting the same effect as the official process by doing (in his eyes) even more work than a simple call would be.
I actually love finding these things in my job. Whenever someone does something that looks really silly on the surface, but as soon as you look into it from a user persective you find out it’s just as good (or better) than the official process you originally expected. It’s always trippy finding them because you have to turn your brain around to understand why they did it. And you always wanna keep it in your back pocket if you ever end up in a similar situation.
As a fellow bureaucrat, I absolutely understood his frustration. Why go through the entire process of switching insurance, risking missed coverage days, and other bs, when you could just call and have a person look at the generated evaluation numbers to fix things? He wasn’t mad at me; just had his professional bride bruised when he found out that I was getting the same effect as the official process by doing (in his eyes) even more work than a simple call would be.
I actually love finding these things in my job. Whenever someone does something that looks really silly on the surface, but as soon as you look into it from a user persective you find out it’s just as good (or better) than the official process you originally expected. It’s always trippy finding them because you have to turn your brain around to understand why they did it. And you always wanna keep it in your back pocket if you ever end up in a similar situation.