Sadly I am running into more and more things that don’t work on firefox. Stuff like medical record portals, financial websites for my companies retirement plan. Stuff I have little choice about. And most fail silently. They don’t say it is the browser. I don’t know how they are doing it, but google is winning the fight.
When I asked a couple of developers who work on websites/webapps with a lot of moving parts, they said it was easiest to just test for chrome, since that’s what most people use.
It’s ironic that I use Firefox personally but unfortunately we prioritized Chrome when I did more front end work too. Firefox would often render views differently compared to Chrome (Safari was also a shetshow) and we had to prioritize work ofc, especially for legacy stuff.
The thing is, as a pure guess, I would bet that it’s Chrome that’s not adhering to the web standards.
I switched from Chrome to Firefox at work recently once they added tab groups. A few parts of one of the web apps my team maintains straight up don’t work. I mentioned it in a meeting, received a full 10 seconds of silence before someone said “Well customers aren’t complaining…”
If a site I have to use doesn’t work for no apparent reason, I e-mail the company’s Support. Let them sort it out, or provide another way I can do what I’m trying to do. Personally, I think a lot of the problems are from more and more websites integrating privacy-invading “features”, and FF interfering with their operation.
I talked to tech support once, they said it won’t get fixed, and there was no workaround. It was a platform type site. So I’m not their direct custom. A small business is. And the people at the small business have never heard of firefox. So they don’t even understand the problem.
As someone who’s worked in IT, in corporate and not so corporate companies, it’s often not that the support techs don’t care. It’s that management doesn’t. In most companies, I was explicitly told to not care about certain things. If I cared too much and spent too much time on one single problem, to fix it for good, I was told off. As long as users could work in some way, it didn’t matter. Even if that included ineffective or costly workarounds. That kind of thinking has and will always rub me the wrong way.
This exactly. Which is why when the tech support didn’t want to file a ticket, I pushed for it to be filed. The product managers make the decision, and if they don’t see tickets it doesn’t exist.
Sadly I am running into more and more things that don’t work on firefox. Stuff like medical record portals, financial websites for my companies retirement plan. Stuff I have little choice about. And most fail silently. They don’t say it is the browser. I don’t know how they are doing it, but google is winning the fight.
When I asked a couple of developers who work on websites/webapps with a lot of moving parts, they said it was easiest to just test for chrome, since that’s what most people use.
It’s turned into a self-fulfilling prophecy.
It’s ironic that I use Firefox personally but unfortunately we prioritized Chrome when I did more front end work too. Firefox would often render views differently compared to Chrome (Safari was also a shetshow) and we had to prioritize work ofc, especially for legacy stuff.
The thing is, as a pure guess, I would bet that it’s Chrome that’s not adhering to the web standards.
It’s so damn stupid. If your site works meaningfully differently in Firefox vs Chromium, you’re already doing something very, very wrong.
I switched from Chrome to Firefox at work recently once they added tab groups. A few parts of one of the web apps my team maintains straight up don’t work. I mentioned it in a meeting, received a full 10 seconds of silence before someone said “Well customers aren’t complaining…”
If a site I have to use doesn’t work for no apparent reason, I e-mail the company’s Support. Let them sort it out, or provide another way I can do what I’m trying to do. Personally, I think a lot of the problems are from more and more websites integrating privacy-invading “features”, and FF interfering with their operation.
I talked to tech support once, they said it won’t get fixed, and there was no workaround. It was a platform type site. So I’m not their direct custom. A small business is. And the people at the small business have never heard of firefox. So they don’t even understand the problem.
Yeah support either doesn’t know or care. They just say, weird the website doesn’t work with your device. Do you have another computer?
As someone who’s worked in IT, in corporate and not so corporate companies, it’s often not that the support techs don’t care. It’s that management doesn’t. In most companies, I was explicitly told to not care about certain things. If I cared too much and spent too much time on one single problem, to fix it for good, I was told off. As long as users could work in some way, it didn’t matter. Even if that included ineffective or costly workarounds. That kind of thinking has and will always rub me the wrong way.
This exactly. Which is why when the tech support didn’t want to file a ticket, I pushed for it to be filed. The product managers make the decision, and if they don’t see tickets it doesn’t exist.