"Thundermail" will be part of a suite of Thunderbird Pro services, as the team behind the venerable Mozilla email client begins building a complete ecosystem.
We actually heavily rely on connected channels to talk to most of our vendors now. Once you are on enterprise level support pretty much every vendor gives you a dedicated slack or teams channel.
It’s great since people come and go and we don’t lose our vendor comms history in random inboxes or have someone not CCd on. Any vendor we have linked is also one less vendor someone is likely to be phished talking to the wrong person on the wrong email. For support tickets there’s no wrapping and encrypting shit steps to send critical info over email, we use the slack channel. It really solves a lot of BS
We actually heavily rely on connected channels to talk to most of our vendors now. Once you are on enterprise level support pretty much every vendor gives you a dedicated slack or teams channel.
It’s great since people come and go and we don’t lose our vendor comms history in random inboxes or have someone not CCd on. Any vendor we have linked is also one less vendor someone is likely to be phished talking to the wrong person on the wrong email. For support tickets there’s no wrapping and encrypting shit steps to send critical info over email, we use the slack channel. It really solves a lot of BS