• Cosmic Cleric@lemmy.world
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    1 year ago

    but the last few rooms available were usually held as a reserve for situations like this

    Just a friendly counterpoint, but when I worked the front desk of a major hotel chain the rooms were overbooked each and every single night, purposely.

    The front office manager even had a very special formula to calculate to try to get right at the 100% occupancy rate.

    On a tangial side note, it really sucked working the front desk when you overbooked and someone who comes in with a guaranteed by credit card reservation has no room and you have to turn them away; fun times.

    • NielsBohron@lemmy.world
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      1 year ago

      Fair enough. My buddies’ experience was mostly before overbooking was very common or advanced (when dinosaurs roamed the Earth!), and it was at a smaller, independent hotel.