Pay-wall link: https://globalnews.ca/news/9938774/air-canada-vomit-seat-passenger-apology/

Air Canada has apologized to customers who were allegedly escorted off a plane for refusing to sit in a chair covered with vomit for the duration of their over four-hour flight.

The airline issued a statement after a viral Facebook post claimed two as-yet unidentified female flyers were told there was nothing to be done about the visible vomit on their soiled seats.

Oh! AirCanada!

  • MapleEngineer@lemmy.caEnglish
    441·
    1 year ago

    “Our operating procedures were not followed correctly in this instance,” the airline said in a statement. “This includes apologizing to these customers, as they clearly did not receive the standard of care to which they were entitled.”

    They received the standard of care that we have all come to expect from Air Canada.

    Air Canada isn’t an airline. Air Canada’s main line of business is extracting tax breaks and subsidies from the federal government. It just pretends to be an airline to do that. It is very clear to anyone who has flown with Air Canada that they view their customers at an inconvenience.

    • LoamImprovement@beehaw.org
      2·
      1 year ago

      It is very clear to anyone who has flown with Air Canada that they view their customers at an inconvenience.

      I mean, really, that’s true of almost any airline.

      • MapleEngineer@lemmy.caEnglish
        7·
        1 year ago

        I’ve flown with lots of airlines and have never beet treated with bare toothed disdain by any airline employee other than Air Canada employees. Where other airlines smile, Air Canada sneers. They simply haven’t caught on to the fact that social media allows their customers to strike back. Were it not for social media we would never have known that the crew of this plane tried to force these customers to sit in vomit covered seats or that the captain WAY overreacted and removed customers for being rightly upset about being asked to sit in someone else’s vomit for 4 hours.

          • MapleEngineer@lemmy.caEnglish
            4·
            1 year ago

            Air Canada is my airline of last resort. I won’t fly Air Canada unless there is literally no other way to get somewhere.

            • bishopolis@lemmy.ca
              2·
              1 year ago

              Agreed. We’ve had just so many experiences of negligence and apathy from Air Canada that we’ve given up on them and also consider them an airline of last resort. We’ll move dates and locations to open up other options before considering them, as well, and even reconsider just not going.

              Great news for Air Canada is that Westjet got bought and declined sharply since then, so they’re only much better than Air Canada instead of being in a different category completely as before.