A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Tell that to my employer… We moved to a bigger office a little over a year ago. The old office was cramped, but it was reasonably quiet. Those of us who are on the phones were in a corner pretty well shielded from everything else. The new place is one huge continuous expanse, and we’re right in the middle of it. And it’s what I would call cheap and unfinished, but a commercial realtor would call it “modern industrial” meaning you can see all the wiring and ductwork and such- and bare concrete. Which makes sound carry throughout and echo. Just the other day my boss had to go hush a gaggle of developers that were congregating 20 feet away and laughing uproariously.
Tell that to my employer… We moved to a bigger office a little over a year ago. The old office was cramped, but it was reasonably quiet. Those of us who are on the phones were in a corner pretty well shielded from everything else. The new place is one huge continuous expanse, and we’re right in the middle of it. And it’s what I would call cheap and unfinished, but a commercial realtor would call it “modern industrial” meaning you can see all the wiring and ductwork and such- and bare concrete. Which makes sound carry throughout and echo. Just the other day my boss had to go hush a gaggle of developers that were congregating 20 feet away and laughing uproariously.