• sugar_in_your_tea@sh.itjust.works
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    4 months ago

    Yup. I’m pretty good at avoiding talking to people, yet I’ve needed to call in a few times recently for stuff I should’ve been able to handle online:

    • report fraud
    • cancel credit card
    • report internet outage
    • buy insurance

    If they want to save money on customer support, make the customer support less necessary to get routine tasks done…