An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • ArkyonVeil@lemmy.dbzer0.comEnglish
    1·
    1 year ago

    Without any ratings for customer satisfaction. I might as well sack the entire support staff, don’t bother with AI and I’ll get a answered query to F off in 0 minutes and 100% savings.

    • Pika@lemmy.worldEnglish
      1·
      1 year ago

      I mean this is what teslas PR email does, or is it Twitter… it’s one of those lol