Well it’s because I’m site security , and while technically yes it’s within my scope of employment, that phone should’ve been answered by the previous 2 shifts, or the other security officer working the desk with that phone.
Context, man, this post needs context! It seriously sounds like you’re mildly infuriated that you’re being asked to do your job until you explain that you’re actually pissed off at the other workers for not doing their job.
So, protip: at the beginning of your shift, notate the number of voicemails and notify your boss. Clear out the voicemails correctly. Notify your boss.
Keep track of the time stamps from the VM envelopes. This will help your boss identify who isn’t doing their work, and is a “gentle” prompt. It may not happen immediately, but eventually there will be a bulk of data showing that it’s particular people on particular shifts.
Doesn’t help you to raise a fuss about it, but if you handle it and create documentation around it, it will either get resolved or you will be more justified in a decision to look for a new job. Or to ask for a raise/apply for a promotion/whatever.
Assuming these are messages from the businesses customers, in what world would it be sane NOT to listen and respond to your customers?
Well it’s because I’m site security , and while technically yes it’s within my scope of employment, that phone should’ve been answered by the previous 2 shifts, or the other security officer working the desk with that phone.
I’m not sure why the boss decided I should do it.
Context, man, this post needs context! It seriously sounds like you’re mildly infuriated that you’re being asked to do your job until you explain that you’re actually pissed off at the other workers for not doing their job.
So, protip: at the beginning of your shift, notate the number of voicemails and notify your boss. Clear out the voicemails correctly. Notify your boss.
Keep track of the time stamps from the VM envelopes. This will help your boss identify who isn’t doing their work, and is a “gentle” prompt. It may not happen immediately, but eventually there will be a bulk of data showing that it’s particular people on particular shifts.
Doesn’t help you to raise a fuss about it, but if you handle it and create documentation around it, it will either get resolved or you will be more justified in a decision to look for a new job. Or to ask for a raise/apply for a promotion/whatever.
Very good advice.
I’d like to add that in those 84 new messages there might be a clue to why there are 84 new messages. Better get to it!