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He wanted to not be held accountable by a written warranty. It’s all nice and cool when he acts nice and cool and gives you the replacements, but ultimately, what he wants is to sell you stuff that lacks an actual warranty, which can only have one reason: you want to be able to say “fuck you” to the customer when the time arrives.
If you trust the product so much and you want the community (and your customers) to trust you and pay you like 300€ or whatever the cost of that bag is (which is very expensive for a lot of people), you do the right thing, which is writing down a warranty and honoring it. If your intentions are good, there is no reason to not do so.
Not OP, but basically:
He wanted to not be held accountable by a written warranty. It’s all nice and cool when he acts nice and cool and gives you the replacements, but ultimately, what he wants is to sell you stuff that lacks an actual warranty, which can only have one reason: you want to be able to say “fuck you” to the customer when the time arrives.
If you trust the product so much and you want the community (and your customers) to trust you and pay you like 300€ or whatever the cost of that bag is (which is very expensive for a lot of people), you do the right thing, which is writing down a warranty and honoring it. If your intentions are good, there is no reason to not do so.
Understandble and agree with every point.